Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please go to https://europeanleague.shipping-portal.com/rp/  and type in your order. If your return is accepted, you’ll get your return shipping label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@europeanleague.football.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Travel

The customer can withdraw from the travel contract at any time before the start of the trip. In this case, the organizer can demand reasonable compensation for the travel arrangements made and its expenses. In calculating the compensation, usually saved expenses and usually possible other uses of the travel services are taken into account. Instead, the organizer can claim a lump-sum cancellation compensation in percentages of the travel price:

Four months to 30 days before departure: 20% of the tour price
29 to 22 days before departure: 35% of the tour price
21 to 15 days before departure: 50% of the tour price
14 days to one day before departure: 75% of the tour price



 

 

×